RideSupporter Privacy & Security (PHIPA-Compliant Care)
How RideSupporter Protects Patient & Clinic Information
Your privacy and safety come first.
RideSupporter is committed to protecting the privacy of patients, clinics, and Personal Support Workers (PSWs). We manage all personal health information (PHI) in compliance with Ontario’s Personal Health Information Protection Act (PHIPA) and follow recognized privacy best practices.
On this page, you’ll find:
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Our Privacy Policy (full legal version).
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Our Electronic Communication & Consent Policy for patients.
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Our PSW Confidentiality Addendum.
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Our Clinic Privacy Addendum to support safe discharge compliance.
Privacy Policy (Full Legal Version)
Our full legal privacy policy explains how we collect, use, share, and protect information. It covers patient rights under PHIPA and RideSupporter’s safeguards.
Electronic Communication & Consent
RideSupporter uses email and text to confirm bookings and send status updates. Learn what information may be shared, the risks of electronic communication, and how your consent is obtained.
PSW Confidentiality & Data Access
Personal Support Workers (PSWs) receive essential booking details to deliver services. This addendum explains their confidentiality obligations, how PHI must be handled, and reporting requirements under PHIPA.
Clinic Privacy Addendum
Clinics can feel confident that RideSupporter helps them meet safe discharge requirements. This addendum explains what information may be shared with clinics, only with patient consent, and how RideSupporter safeguards it.
Questions or Privacy Requests
If you have questions about privacy or security, or if you wish to access or correct your information, please use our Contact Form:
Attn: RideSupporter Privacy Officer