How To Use RideSupporter

Check out. Ride. Recover.

That’s RideSupporter.

Simple Booking: Just fill out our booking form, and we handle the rest.
Matchmaking: Your RideSupporter is a trained and screened Personal Support Worker (PSW).
Confirmation Process: You’ll receive an email confirming your booking. You’ll also get a reminder before your appointment.
Seamless Coordination: Your RideSupporter coordinates with the Clinic to ensure they are ready to assist you upon discharge.
Transport Arranged: Your RideSupporter arranges for an Uber at the nearest possible pickup location and accompanies you to your recovery location.
Care at Recovery Location: Your RideSupporter ensures you are comfortably situated and provides all selected services.
Wrap-Up: When 15 minutes remain in your service time, your RideSupporter will call an Uber.
Safe Return Fee: Up to $20 Safe Return Fee may apply to ensure the PSW’s safe return transport after the service.
Financials Handled: We place a Temporary Pre-Authorized Hold on your card to reserve your RideSupporter and ensure a smooth, stress-free experience. This isn’t a charge—only the actual costs will be billed.
Clear Receipts: We email you an easy-to-read receipt detailing all transactions.

PLEASE NOTE: WE DO NOT OFFER WHEELCHAIR-ACCESSIBLE OR SPECIALIZED SERVICES FOR MEDICAL CONDITIONS.

Each RideSupporter service includes a block of time to support you after your procedure. Here’s how it works:

Your RideSupporter is booked based on your estimated discharge time, not the procedure start time. (Be sure to ask your clinic when you’ll be ready to go home.)
The service officially begins one hour before your scheduled pickup time. This allows flexibility if the clinic moves your procedure earlier or later by up to an hour.
For our standard Recover service, RideSupporters stay up to 3 hours, but not every appointment requires the full time.
- Your RideSupporter will stay with you until you’re safely home, settled, and no longer need supervision.
- Once you’re clearly stable, they’ll arrange their own ride and quietly head out.
For longer services like Extend and Max, your RideSupporter is expected to stay the full 4 or 5 hours respectively.

Your safety and comfort are our priority—and your RideSupporter is there to make sure you’re in a good place to begin recovery before they go.